1. Member Registration Becoming a member of MBLife.com is easy and FREE! Simply click the “Registration” icon and fill in your email address and a password of your choice. Re-type the password and then click the Submit button. It's that simple!
Being a MBLife.com member, you'll enjoy the following benefits: - Comprehensive Product Selection - Free bonus points - Personalized shopping experience - Free Worldwide Shipping - Unparalleled Customer Service - Secure Online Transactions - Free e-newsletter with jewelry news, trends, education and the latest promotions
1. Reasons For Buying At MBLife.com We are committed to providing our customers with the best value, quality, service and selection of our jewelry products. Buy from MBLife.com and you'll enjoy the following benefits:
- Low prices! Great Savings! - Trendy styles! Great selection! - Free and fast shipping with purchases over US$150! - No risk 14-day return policy! - Bonus points with every purchase! - Free gift-wrapping! - Latest on-line transaction security technology!
2. Online Order Tutorial Placing an order at MBLife.com is easy. Please see the text demonstration below. You can also see the flash Shopping Tutorial for more details:
1. Choose products of your choice. 2. Add to shopping cart. 3. Check out. 4. Fill in billing information and shipping address. 5. Choose shipping method. 6. Review the order and choose payment options. 7. If your payment information is correct, your transaction will be successful.
3. Phone Order We encourage our customers to place orders online. However, if you would like to place an offline order, please contact us at (852) 8120 9201 during office hours. (Hong Kong Time: 9:30am – 6:00pm (Monday to Friday); 9:30am – 12:45pm (Saturday).
4. International Shipping Our MBLife.com mission is to utilize the convenience and high connectivity of the Internet to bring diamond jewelry to men and women all over the world! We welcome all orders from MBLife.com and we ship our products to over 35 countries worldwide.
5. Product Quality MBLife.com strives to provide high-quality jewelry to you! In order to achieve this goal, detailed merchandise information is supplied on every product page. To give our customers the clearest idea of product appearance, we endeavor to display original color images of items offered online. However, due to differences in computer settings and screen resolutions, there is a possibility that the colors of online images may differ slightly from items you receive.
6. Price Competitiveness MBLife's parent company - Lee Heng Diamond Group - has been in the diamond wholesale business for more than 50 years. The group has established a worldwide reputation for maintaining the highest quality craftsmanship in cutting and polishing, distinguished jewelry designs, jewelry manufacturing, and comprehensive retail services. The group has 46 MaBelle retail stores in Hong Kong and 33 MaBelle retail stores in China. Our vertical integration of wholesale, manufacturing and design enables us to lower costs and thus provide our customers with products at very competitive prices. See more about our group.
7. Online Price and Retail Store Price Normally, the product prices at MBLife.com are the same as those in MaBelle retail stores in Hong Kong. However, MBLife.com and MaBelle retail stores may have different promotional campaigns which may result in different final prices for specific items.
8. Maximum Order Amount In order to protect and better serve our customers, MBLife.com does not accept orders valued over US$2500 on any single order, or in accumulated orders within a 7-day period. Should you wish to purchase larger quantities, please feel free to contact our wholesale department by following the wholesale link. Wholesale
9. Order Made For all products currently out-of-stock or at special request, we provide an order-made service. Please fill in the 'contact us' form or the 'order-made' form and send it to us. For all the Order-Made products, we will quote our retail price and suggest the product materials to you through email. Upon your email confirmation and payment, we will process your order in approximately 14 – 21 working days before shipping. Please note that we only accept Telegraphic Transfer or Credit Card manual charge for order-made purchases. Order-made items cannot be cancelled, exchanged, or returned once your order is confirmed.
10. Build Your Own Jewelry We understand your need to have a unique jewelry for yourself or your loved ones. We provide a customization service for creating your own pendants and bracelets. Just follow the easy steps on the relevant pages and submit your order! Production requires approximately 5 – 7 working days before shipping. Customized products cannot be cancelled, exchanged, or returned once your order is confirmed.
11. Jewelry Set If the jewelry set you wish to order contains a ring, please email us your ring size with the order number after you have completed the online payment process. Our staff will confirm the ring size with you during the confirmation call.
1. Payment Options We offer a wide range of convenient payment options for our customers. We use HSBC's payment gateway for all online credit card transactions. We never store any credit card information on our server. Therefore, using a credit card for purchases at MBLife.com is safe and convenient.
The currently available payment options are: VISA Card, Master Card, PayPal and Telegraphic Transfer.
Please note that MBLife.com Hong Kong and International Sites are owned by Dorical Ltd. All transactions completed on MBLife.com Hong Kong and International Sites will be credited to the bank account of Dorical Ltd. Your credit card will be debited by Dorical Ltd. - MBLife.com with the related transaction amount:
If you choose to use telegraphic transfer as the paymend method, please pay the exact total amount to our bank with the following information:
All the related transaction fee and handling fee will be paid by customer. Your order will be pending for 5 working days until we receive your payment. If payment is not received within 5 working days, your order will be cancelled automatically.
Please fax the telegraphic transfer copy to us at 852-2526 6020 with your order number. Once the payment is received, we shall ship out your order immediately.
2. Verified by Visa Verified by Visa is a secure and easy-to-use service which gives you extra protection when you purchase our products online.
Verified by Visa enhances your existing Visa Card with a personal password of your choice. When you shop at MBLife.com, you enter your password in the same way you would enter your PIN at an ATM. It means that only you can use your Visa Card online, giving you the same assurances you have when you use your card in person.
Check out your Visa Card Issuers and the online stores that currently offer Verified by Visa. More banks and online stores will be participating soon.
How to use Verified by Visa at MBLife.com? 1. Go to your Card Issuer's Verified by Visa secure registration web page. 2. Enter your existing Visa Card details as requested. 3. Create your PAM and a password. 4. Shop at MBLife.com with Verified by Visa. 5. Select VISA as the payment method and enter your card details. 6. Wait for the authentication screen. 7. Look for your PAM to ensure you are dealing with your Card Issuer. 8. Enter and submit your Verified by Visa password to complete the transaction process. 9. Normally, the Verified by Visa process will make the total transaction time a little longer. Please be patient and don't close the pop-up window.
The following Banks offer Verified by Visa registration: 1. BOC Credit Card (International Ltd.) 2. HSBC 3. Hang Seng Bank 4. DBS Bank (Hong Kong)Ltd. 5. Standard Chartered Bank
3. Credit Card Information MBLife.com strives to protect your privacy. All credit card information will be entered in HSBC's payment gateway platform and encrypted at 128 bits secure socket layer (SSL). MBLife.com will not store any credit card information on our website server. Also, all customer data we collect is protected against unauthorized access.
4. Currency Accept We accept Hong Kong dollar and US dollar as payment currencies.
1. Free Shipping We offer free shipping on all MBLife.com websites. You'll enjoy free international shipping & shipping to China when you purchase US$70 or more; and US$20 or more for shipping to Hong Kong.
2. Shipping & Packing Every item from MBLife is packed in a specially designed gift box and wrapped carefully; a gift package anyone would love to receive. We also take time to individually wrap every piece of jewelry to perfection, using several layers of bubble paper to ensure your gift arrives safely and beautifully. And to make it more personal for you and your loved ones, we offer the option of including a special gift card with your own personal message.
3. Shipping Service We use HK SpeedPost, Fedex, HK Local Registered Packet, Registered Air Mail or EMS to deliver all international orders. Free Shipping will be provided for all orders valued over US$70. Please note that we do not deliver to P.O. Boxes or hotels. Check the delivery city
>=HK$150
Please note that if MBLife.com products are returned because of undeliverable address, you will be responsible for return shipping charges and a re-stocking and administration fee of 10% of the total price. Any balance will be refunded back to the customers' credit card.
4. Order Tracking You are able to track the status of your order when you purchase products at MBLife.com. Once your order is packed and dispatched, you’ll receive a dispatch notice email with an order tracking number and the tracking link of the shipping company selected. Simply click on the link and type your tracking number, and follow the status of your order.
5. Taxes and Duties We do not charge sales tax. However, any customs tax or import sales tax levied on international deliveries are the sole responsibility of the customer.
Custom policies may be different in various countries. We have no control regarding these customs charges! Please contact your local customs office for specific details and information in your country.
If MBLife.com products are returned because of the your refusal to pay customs tax and/or duties, you will be responsible for return shipping charges and a re-stocking fee of 10% of the total price. Any balance will be refunded back to the customers' credit card.
1. Return We gladly accept returns for any MBLife.com products upon return of the goods within 14 days of the receiving date.
Please review the following simple steps for the return and refund of products:
To ensure a timely refund to your account, please return the purchased item with completed aftersales service form, gift box and free gift (if any) to us immediately. We regret that we do not refund original shipping costs with any returned items. Any item engraved, customed designed and silver product is not subject to our return policy. Please be advised that it is the customer's responsibility to bear any shipping fees incurred for returned items.
We will charge 10% for if you are fail to return all the necessary item. 10% process fee will be charged for all return product.
The price for exchange product should be higher or equal to the return product, and it should be an item listed on MBLife.com.
Please send return product to: MBLife.com, 5th Floor, Sino Plaza, 256 Gloucester Road, Causeway Bay, Hong Kong.
2. Refunds Refunds will be processed within three weeks upon receipt of returned products that are deemed by us to be in good condition. Damaged products will not be refunded nor will they be returned to you. Please be advised that we do not refund shipping and handling fees on any refunds. We only refund to credit cards or debit card of purchaser the total value of products purchased. If your order was placed together with a free gift, you are required to return the free gift in order to be entitled to the refund. In case the free gift is not returned with the purchased goods, 10% of the value of the purchased products will be deducted from the refund. You will be notified by email when the refund transaction has been completed, or you may log into your account for detailed refund information.
1. Alteration and aftersales service We gladly provide aftersales and alternation service to you. Please bring along our product, sales invoice and aftersales service form to any one of our outlets in Hong Kong or Mainland China. You can also send us the product with the aftersales service form by mail. The alternation charges are listed in the alternation price list below.
We are sorry that all silver and alloy products are not subject to our aftersales service.
Karat gold bracelet/ necklace
Diamond Ring
Diamond Earrings
Others
1. Customer Information Anytime you visit our website, Mabellelife.com collects your IP address, which we use to help improve our products and services, as well as to help us administer our website and diagnose problems that may occur on our server. Your IP address is also used to gather broad demographic information that does not identify you personally.
2. Credit Card Information Mabellelife.com strives to protect your privacy.When you purchase products from our website,all of the credit card information provided will be entered in HSBC's payment gateway platform and is encrypted at 1024bits Secure Socket Layer (SSL).Mabellelife.com will not store any credit card information on our website server.
NOTICE
Trade Descriptions (Marking) (Gold and Gold Alloy) Order (Chapter 362 subsidiary legislation)
In accordance with the Trade Descriptions (Marking) (Gold and Gold Alloy) Order (Cap. 362 sub. leg.), every article made of gold or gold alloy that is supplied or offered for supply in the course of trade or business at retail level shall bear a mark indicating the fineness of the gold content and a detailed invoice or receipt shall be issued by the supplier in respect of every article supplied.
Standards of Fineness
The standards of fineness (that is the number of parts by we ight of gold in 1000 parts by weight of alloy) are:
and so in proportion for any other number of carats.
Trade Descriptions (Marking) (Platinum) Order (Chapter 362 subsidiary legislation)
In accordance with the Trade Descriptions (Marking) (Platinum) Order (Cap. 362 sub. leg.), every article made of platinum that is supplied or offered for supply in the course of trade or business at retail level shall bear a mark indicating the fineness of the platinum content and a detailed invoice or receipt shall be issued by the supplier in respect of every article supplied.
The standards of fineness (that is the number of parts by weight of platinum in 1000 parts by weight of alloy) are :
TRADE DESCRIPTIONS (PROVISION OF INFORMATION ON DIAMOND) ORDER (Chapter 362 subsidiary legislation)
Under the laws of Hong Kong, only diamond that falls within the definition in the Trade Descriptions (Definition of Diamond) Regulation (Cap. 362 sub. Leg.) can be described as "diamond". A detailed invoice or receipt shall be issued by the supplier in respect of every article of diamond supplied.
TRADE DESCRIPTIONS (PROVISION OF INFORMATION ON NATURAL FEI CUI) ORDER (Chapter 362 subsidiary legislation)
Under the laws of Hong Kong- (a) only jade that falls within the definition in the Trade Descriptions (Definition of Fei Cui and Natural Fei Cui) Regulation (Cap. 362 sub. leg.) can be described as ""fei cui"； (b) fei cui may be described as "natural" only if it has not been subjected to any treatment or process which altered its crystalline structure or original colour. A detailed invoice or receipt shall be issued by the supplier in respect of every article of natural fei cui supplied.
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